Managed IT

IT Support & Helpdesk

Modern businesses need imaginative, reliable and specialist IT support. Off-the-shelf support and helpdesk services don’t fit today’s digital environments. Break-fix is no longer enough and doesn’t add value.

With decades of experience and over 30 IT professionals, we deliver rapid support, tailored to how you want to work, in a customer-focussed manner that adds value to your business. Our strategic helpdesk prioritises you, solves problems creatively, and ensures you work effectively with minimal downtime.

Monitoring

Monitoring is a critical part of Managed IT Services – but it should go beyond reacting to alerts.

At Orca, we focus on preventative maintenance, identifying issues before they impact your business. Our proactive approach minimises risks and naturally reduces downtime.

Our skilled teams regularly perform maintenance, updates, and strategic reviews, ensuring optimal performance and security, and we will regularly meet with you to address concerns and provide insights and recommendations.

Proactive monitoring and management of your hardware, software and data ensures the smooth operation of your business and drives early issue resolutions, keeping your teams working effectively.

Connectivity

Connectivity is vital in ensuring seamless communication and access to resources. Downtime can be costly for businesses so partnering with an MSP who manages connectivity services and incidents is crucial.

Connectivity is generally reliable nowadays but given it’s a crucial element of any modern business, reliability is just one part of the challenge.

We prioritise proactive management, improvements and continuous monitoring, understanding the importance of reliability and consistency but also being fully aware of the need to obtain clarity and understanding when services do fail.

We ensure transparent communication throughout implementation, delivery, and ongoing service, working directly with your connectivity provider on your behalf to keep you informed at every step.

Backups

Understanding of your overall backup strategy is crucial and must include a robust backup and Disaster Recovery plan that considers data location, Restore Point/Time Objectives, as well as commercial and regulatory or compliance requirements.

Compliance with external standards and bodies, including professional organisations and insurers, is necessary. Backup failures can lead to data loss and business disruption. Regular discussions with your IT provider ensure your backup strategy aligns with your business needs, managing risks and meeting compliance requirements effectively.

Field Services

On site physical work with IT is less common now than it once was, primarily from the uptake in cloud technology and remote operations which of course enables agility and flexibility

However, quality onsite assistance remains essential when certain events occur, especially with infrastructure and centralised IT elements. Whilst this is rare with modern well-maintained equipment, such failures often means that events can be very impactful.

Our dedicated team of trained professionals ensures timely, high-quality, reliable service. Utilising our experienced field engineers reduces downtime and minimises disruption. Services include onsite support, hardware installation, repairs, scheduled maintenance and upgrades – all with the goal of ensuring minimal disruption to your business.

Unsure if your MSP is the best fit for you?

Picking the right Managed Service Provider (MSP) is key to keeping your IT systems running smoothly and your business thriving. If you’re wondering whether your current MSP is truly the best match for your needs, it might be a good idea to take a closer look.