Monitoring

Monitoring is a critical part of Managed IT Services, but it should be more than just reacting to an alert; by then, it may well be too late.

Does your MSP (Managed Service Provider) actively monitor your system, focusing on preventative maintenance and looking for issues before they arise, rather than waiting for them to become a problem which ultimately leads to your business being impacted?

We recognise that break-fix has its place, but we put an emphasis on being proactive rather than reactive, to eliminate risks and reduce downtime. Our highly skilled teams actively look for any weaknesses, make practical and pragmatic improvements or suggestions via our class leading maintenance service, whilst ensuring all patches and upgrades are carried out, with all major changes completed out of hours.

We will meet with you regularly to address any concerns, bring you insights and recommendations and actively look for ways to improve your systems performance and security.

• Proactive monitoring of health and performance of your hardware, software and data, ensuring everything runs smoothly and actively managing issues before they cause disruption.
• Monitoring network traffic, performance, and security to detect and resolve issues early.
• Ensure that your applications are running optimally, and your data is secure with regular strategic review meetings.

The benefits of using Orca as your Managed Service Provider for IT monitoring include:

1. Proactive Maintenance: Finding and resolving issues before they affect business operations.
2. Reduced Downtime: Ensuring systems run smoothly and minimising disruptions.
3. Cost Efficiency: Reducing the expenses associated with unexpected breakdowns.
4. Expertise: Access to specialised skills and knowledge.
5. Security: Enhanced monitoring for potential security threats.
6. Focus on Core Activities: Allowing your teams to concentrate on core business functions.
7. Regular Updates: Keeping your systems up to date with the latest patches and upgrades.
8. Performance Optimisation: Ensuring reliable operation of critical applications and data.

Why Orca?

At Orca, we pride ourselves on being a leading UK-based Managed Service Provider with over 25 years of experience across a multitude of IT bases. Our mission is, and has always been, to form genuine partnerships with our clients, providing proactive and personalised services tailored to drive your business success. If you are successful then we have been successful.

We focus on quality, integrity and customer-centricity, and ensure exceptional service levels through the latest technologies and industry best practices and continual reviews of our own approach to ensure we are always improving our understanding of our customer’s needs.

Our many accreditations and partnerships, including Microsoft Partner and our recognised ISO 9001 and 27001 certifications, highlight our commitment to excellence. Our strategic approach to everything we provide, and experienced team make us a fantastic choice for comprehensive, secure and flexible IT management services and consultancy.

We believe that all businesses have a need for a customised approach to IT – no two businesses are the same. We work with you to ensure we fully understand your goals and objectives, and then build all the services we provide you with around these goals.