IT Support & Helpdesk

At Orca, we know that modern businesses need modern support techniques. The service you receive should be built entirely with you in mind, and an off-the-shelf support service no longer matches today’s fast-changing cloud-based environments.

Effective modern support requires imagination, lateral thinking, and serious inventiveness to bring fresh ideas, challenge conventions and improve businesses use of technology. Though switching it off and on again certainly still does have its place!

With decades of experience, and a team of over 30 dedicated IT professionals, we always deliver exceptionally high-quality IT support and helpdesk services, but it’s how we do it that makes the difference. We think about support differently, as a service that must add value. We always take the opportunity to look to make improvements in your business, and it’s this strategic thinking within our helpdesk that makes us different.

You’re our top priority – and the job of our helpdesk and support service is to make you feel welcome and get you working again – even if it needs an unusual way of thinking about the problem – and ensure you’re able to work effectively afterwards. Our standard service features:

• Vast expertise and experience
• Scalable service for growing businesses
• Security first approach
• Fully documented systems and detailed work-reports as standard
• Extensive understanding of regulatory and compliance requirements
• Major incident management included
• Proactive maintenance and monitoring as standard

And we can also extend our services to include:

• Personalised SLAs available on request
• 24/7 support

The benefits of using Orca for your IT helpdesk and support include:

1. Cost Efficiency: Predictable monthly costs and reduced need for in-house IT staff.
2. Expertise: Access to a team of highly skilled IT professionals with diverse expertise.
3. Scalability: Easily scale services up or down based on business needs.
4. Proactive Support: Continuous monitoring and maintenance to prevent issues before they arise.
5. Focus on Core Business: Free up internal resources to focus on core business activities.
6. Latest Technology: Access to the latest technology and industry best practices.
7. Improved Security: Enhanced security measures and compliance management.
8. 24/7 Support: Round-the-clock support ensures minimal downtime and quick resolution of issues.

Why Orca?

At Orca, we pride ourselves on being a leading UK-based Managed Service Provider with over 25 years of experience across a multitude of IT bases. Our mission is, and has always been, to form genuine partnerships with our clients, providing proactive and personalised services tailored to drive your business success. If you are successful then we have been successful.

We focus on quality, integrity and customer-centricity, and ensure exceptional service levels through the latest technologies and industry best practices and continual reviews of our own approach to ensure we are always improving our understanding of our customer’s needs.

Our many accreditations and partnerships, including Microsoft Partner and our recognised ISO 9001 and 27001 certifications, highlight our commitment to excellence. Our strategic approach to everything we provide, and experienced team make us a fantastic choice for comprehensive, secure and flexible IT management services and consultancy.

We believe that all businesses have a need for a customised approach to IT – no two businesses are the same. We work with you to ensure we fully understand your goals and objectives, and then build all the services we provide you with around these goals.