Field Services

On-site work is no longer as common as it once was, with many modern businesses now operating solely or predominantly in the cloud. The cloud enables businesses to work with agility and flexibility, and even tasks that were primarily physical just a few years ago can now often be completed remotely or virtually.

However, when onsite help is necessary, it is important that you have access to quality, trained professionals who arrive on time and complete all necessary works to a high-quality standard.

We understand the frustration of waiting for engineers to arrive which is why we have a dedicated professional field services team on standby ready to attend your site.

By utilising our experienced field service engineers, our clients experience enhanced operational efficiency, reduce downtime, and ensure the optimal performance of their IT infrastructure and systems. Here’s how our team serve as a valuable solution via our fully inclusive, wraparound Managed IT Service plan:

• On-site support and maintenance with experienced team of specialist field engineers
• Manage Installation and deployment of new hardware and infrastructure
• Repair or replacement of hardware
• Scheduled maintenance and upgrades to avoid downtime during core business hours, including overnight and weekend provisioning

The benefits of using Orca as your Managed Service Partner for field services include:

1. Quick Response: Timely onsite help when remote support isn’t enough.
2. Expertise: Access to trained professionals for high-quality service.
3. Reduced Downtime: Efficient issue resolution and hardware repairs.
4. Enhanced Performance: Regular maintenance and upgrades for optimal IT infrastructure.
5. Convenience: Managed installation and deployment of new hardware and project delivery.
6. Operational Efficiency: Minimises disruptions and delivers reliability.

Why Orca?

At Orca, we pride ourselves on being a leading UK-based Managed Service Provider with over 25 years of experience across a multitude of IT bases. Our mission is, and has always been, to form genuine partnerships with our clients, providing proactive and personalised services tailored to drive your business success. If you are successful then we have been successful.

We focus on quality, integrity and customer-centricity, and ensure exceptional service levels through the latest technologies and industry best practices and continual reviews of our own approach to ensure we are always improving our understanding of our customer’s needs.

Our many accreditations and partnerships, including Microsoft Partner and our recognised ISO 9001 and 27001 certifications, highlight our commitment to excellence. Our strategic approach to everything we provide, and experienced team make us a fantastic choice for comprehensive, secure and flexible IT management services and consultancy.

We believe that all businesses have a need for a customised approach to IT – no two businesses are the same. We work with you to ensure we fully understand your goals and objectives, and then build all the services we provide you with around these goals.